QuickBooks Desktop, an accounting application developed by Intuit, comes with a number of features and utilities that assist businesses in managing day-to-day financial activities.
No doubt, QuickBooks is a state-of-the-art application; however, that doesn’t mean it is error-free. Recently, several users have reported QuickBooks error PS038 while attempting to send payroll data to Intuit using QuickBooks.
An error message appears on the computer screen stating, “Online to Send.” With this post, we are going to explain to you why QuickBooks error PS038 arises and how to overcome it.
Reasons behind QuickBooks Error Code PS038
QuickBooks Error Code PS038 usually gets triggered when the version of QuickBooks Desktop has been outdated. There also can be other reasons that can trigger the error, such as:
- QuickBooks payroll subscription of the user is not validated.
- Paychecks are stuck in the payroll while sending them to Intuit for processing.
- Not running QuickBooks using the administrative rights on your Windows PC.
Best Troubleshooting Methods to Fix QuickBooks Error PS038
1. Update QuickBooks Desktop using the administrator account
Step 1: Open the Windows Start menu by pressing the Windows key.
Step 2: Enter “QuickBooks Desktop” into the search box and right-click the icon of QuickBooks Desktop.
Step 3: Select the Run as administrator option.
Step 4: While on the No Company Open window, reach to the Help Menu.
Step 5: Pick the Update QuickBooks Desktop option.
Step 6: Reach to the Options tab and click on the Mark All button, and click on the Save button.
Step 7: Reach to the Update Now tab and Check the Reset Update checkbox.
Step 8: After going through the aforementioned steps, click on the Get Updates button.
Step 9: Once the downloading of QuickBooks updates is done, restart the QuickBooks Desktop.
Step 10: When QuickBooks require permission to install the downloaded QuickBooks updates, click the Yes option.
Step 11: Once the installation of QuickBooks update is done, restart your computer.
Step 12: Open QuickBooks Desktop, try to update payroll to the latest tax tables, and check whether you get any errors.
2. Validate your QuickBooks payroll subscription
Step 1: Open your QuickBooks Desktop application.
Step 2: Reach the Employees menu.
Step 3: From the drop-down menu, select the My Payroll Service option.
Step 4: Click on the Account/Billing Information option.
Step 5: Log in with the help of your Intuit account.
Step 6: Check whether your QuickBooks payroll service displays Active.
Step 7: Then shut the window.
Step 8: Once you are done following the above-mentioned steps, restart your QuickBooks Desktop to refresh all data.
Step 9: Now, try to download payroll updates and check whether you get any errors.
3. Remove Stuck Paychecks from QuickBooks
Go to the payroll settings and move to the advanced tab. Now go to the details section and using the filter get the paychecks that are stuck as “Online to Send.” Get rid of them and retry to send the payroll data.
Even after following the troubleshooting solutions mentioned above in the post, if you are not able to fix QuickBooks error PS038, then there may be some corruption in your company file.
Therefore, our advice for you is to use the QuickBooks Verify/Rebuild tool to repair the damaged company file. You can also get over QuickBooks error code PS038 instantly.